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Terms and Conditions


This site may use cookies for the sole purpose of tracking orders and maintaining a shopping cart.  We do not and will not share our customer personal information for any reason whatsoever.   At Net Concepts, your privacy is paramount.

Security is a challenging issue on the Internet.   No security system is foolproof .  Measures have been taken to ensure our customer database is secure as possible.   We continue to strive to enhance tougher security measures whenever possible.  We also delete credit card numbers as soon as orders are completed.    Website stores often  have their credit card databases compromised because storing credit card numbers is a risky proposition.  We maintain no such database for your protection.

Should you have any concerns with your Net Concepts shopping experience, please feel free to contact us at 602.404.1520
We are keeping it simple! :)
Ground $7/ 2 Day $14/ Overnight $21 (US Only)

Phoenix metro area residents may deal with us directly to save shipping cost and speed up return time.  Simply call 602.404.1520 or e-mail sales@ncarizona.net.

Your product is defective


We stand by the high quality of our products. All defective products may be returned for a replacement (delays may result due to availability but we will not delay shipping as soon as we have a replacement), for up to a year after purchase date. This excludes OEM CPU's and software.  Some manufacturers carry longer warranties, such as Kingston -  their RAM memory carry a lifetime warranty.  These returns maybe handled through us, but please contact us to make arrangements as some extra handling charges may apply. You will be responsible for return shipping.


All defective products may be returned within 15 days for a refund or store credit after which you may exchange for same item only while under warranty.


If part of a product is defective, please return the whole product, including all manuals and accessories, in the original packaging. 


You changed your mind and the manufacturer's box is unopened


We will fully refund or exchange an item  for any non-ebay purchased, unopened item for any reason (shipping not included).  Within 10 days after receiving product.


You will be responsible for the return shipping of non-defective products. 


You changed your mind and the manufacturer's box is opened


You may return opened non-ebay purchsed items, excluding software, for credit within 5 days of receiving product, after which all items may be exchanged for the same item only if defective.


We cannot provide refunds or exchanges for opened software. (Legal restrictions apply and opened software is considered used, even if not installed.)


Items must be in as-new condition, in original packaging with the packing slip, all warranty cards, manuals and accessories.


You will be responsible for the return shipping of non-defective products.


Your return may be subject to a 20% restocking fee.